HELP DESK SUPPORT TECHNICIAN
Nashville State Technical Community College
Computer Services Division
$19,400 - $27,800
Work in Nashville, Tennessee
37.5 hours per week
Equal Opportunity Employer - Affirmative Action W/M/D/V
HELP DESK SUPPORT TECHNICIAN
Contact:
120 White Bridge Road
 
Nashville, TN 37209
 
Attn: Human Resources
 
Phone: 615-353-3304
 
Fax: 615-353-3713
Position Description
MINIMUM REQUIREMENTS:

  • High school diploma or educational equivalent required
  • Overall working knowledge of hardware, software, the internet, and networked systems with an ability to clearly discuss the same with a range of individuals who have minimal to high levels of technical knowledge required
  • Excellent communication and customer service skills required
  • Experience in computer system repair and/or computer support call center and/or a technical – computer systems related - degree is desirable
ESSENTIAL JOB FUNCTIONS:

  • Help Desk Support technicians act as the initial contact to resolve technical issues for the college. This technician will answer technical questions, trouble shoot issues to resolve computer related problems and/or issue service tickets to the appropriate Computer Service Division department. Work is performed via phone, email, and face-to-face within the help desk office and open computer lab using a variety of software, security access controls and remote management tools.
Qualified applicants should submit a completed Nashville State application, resume and

letter of interest to the Office of Human Resources, 120 White Bridge Road, Nashville, TN 37209. Review of applications is ongoing and will continue until the position is filled. For more information, call (615) 353-3304 or visit www.nscc.edu.

  • Nashville State is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA Employer
HELP DESK SUPPORT TECHNICIAN
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This position has been listed under the following classifications:
[Nashville State Technical Community College Positions ]
[Help Desk ]
[Technical Support ]
[Posted 2009/10/29 ]
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